Process is more than just tools

What is one cautionary tip for startups that are just starting to put together the “stack” of software they’ll use for operations, from email to task management?

Remember, your operational software ‘stack’ is just a set of tools that you use to allow your business to operate day to day. Your tools should help your business objectives and make your team more efficient. If they’re getting in the way, then you need to reevaluate your processes or change your tools. Early in the company, we focused on using tools that would allow us to get set up quickly and see results. As we grow the business, scalability has become much more important. If we’re going to make a certain piece of software a cornerstone of our processes, then we need to feel confident that it will be able to scale with us for a reasonable length of time.